Last updated: 10 September 2026
These terms apply whenever you book Laundry Today's suitcase laundry collection and delivery service. By completing a booking, you agree to them.
We collect, wash, dry and fold laundry packed into one standard large travel suitcase and return it to you according to the delivery option selected at checkout.
Our pricing is based on one suitcase rather than item counts or weight. We don't weigh or itemise contents — one flat fee covers the whole suitcase.
Customers should pack laundry loosely and must not force, compress or overfill the suitcase beyond its normal travel capacity.
We reserve the right to refuse or surcharge orders that exceed the reasonable capacity of a standard large suitcase.
We do not offer ironing. We wash, dry and fold only, which is what allows us to offer same-day turnaround. Our process is intended to minimise creasing, but items are returned unironed.
We do not offer dry cleaning or a delicate wash cycle. Items requiring dry cleaning, such as suits and formal wear, should not be included.
Our service is a standard wash, tumble dry and fold service.
By booking our service, you confirm that all items provided are suitable for machine washing and tumble drying and that you have checked the care labels and manufacturer's instructions where applicable.
Customers must not include:
We accept laundry on the understanding that the customer has determined that all items submitted are suitable for our standard machine-wash and tumble-dry process.
We are not liable for shrinkage, colour run, distortion, damage or other changes that occur because an item was unsuitable for machine washing or tumble drying, had inadequate care instructions, was incorrectly labelled, or required specialist treatment that was not disclosed before collection.
Where an unsuitable item is identified before processing, we reserve the right to exclude it from the service and return it unwashed.
Customers should not include valuable, delicate or irreplaceable garments unless they are satisfied that the item is suitable for our standard machine-washing and tumble-drying service.
We currently collect from and deliver to the following Central London postcode districts: W1, SW1, SW3, SW7, EC1–EC4, WC1–WC2, SE1, SE16, SE17, E1, N1 and NW1. Coverage may change from time to time; the postcode checker on our website reflects our current coverage.
For hotel stays, we collect from the hotel's front desk or concierge. For Airbnb stays, where there is no reception, we collect directly from you at the property's front door during your chosen collection window. We are not able to collect from or deliver to individual hotel rooms.
You're responsible for having your suitcase ready at the agreed collection point during your chosen time window. If we're unable to collect because your suitcase isn't ready, available or accessible, we'll attempt one further collection that day where possible, and a missed-collection fee of £20 may apply for repeat non-availability.
Where a customer authorises a hotel concierge, reception desk, front desk, Airbnb host or other third party to hand over or receive laundry on their behalf, that person shall be treated as the customer's authorised representative for the purpose of the collection or delivery. Laundry Today is not responsible for delays, losses or errors caused by a hotel, concierge, reception desk, host or other third party failing to release, accept or correctly handle a customer's suitcase.
Customers are responsible for checking their garments and laundry before handing them to us. Customers should check all pockets carefully and remove all personal belongings before collection.
Customers must not include cash, jewellery, passports, travel documents, electronics, medication, keys or other valuables within their suitcase.
Laundry Today is a laundry service and is not responsible for valuables or personal belongings accidentally left inside clothing or laundry.
By handing over your suitcase, you confirm that you have checked your laundry and removed personal belongings and valuables.
The price shown at the time of booking is the total price — there are no hidden charges. Payment is taken in full at the time of booking via Square. We don't store your card details ourselves.
Because our services are same-day or next-day by nature, by booking you expressly request that we begin performing the service before the end of the 14-day cancellation period that would otherwise apply under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You acknowledge that once collection has taken place, your right to cancel under those regulations is lost.
Before collection takes place, you may cancel your booking by calling 0800 002 9446 or emailing laundrytoday25@gmail.com at least 4 hours before your collection window.
Collection and delivery times are given as windows, not guaranteed exact times. While we aim to hit every window, factors like traffic and weather can occasionally cause delays. We'll contact you by text if a delay is likely.
We take reasonable care with every order. If an item is lost or damaged as a result of our negligence, our liability is limited to 2× the suitcase laundry cost, excluding any add-ons.
We are not liable for damage to items that should not have been included under these Terms, including delicates, dry-clean-only items, hand-wash-only items, air-dry-only items or other items unsuitable for our standard machine-washing and tumble-drying process.
We are also not liable for damage resulting from pre-existing damage, normal wear and tear, manufacturing faults, defective materials, inadequate or incorrect care labels, or an item's inherent characteristics.
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including for death or personal injury caused by our negligence.
We can't accept items that are non-fabric, hazardous, contaminated, or otherwise unsuitable for a standard machine wash and tumble dry cycle. We reserve the right to return such items unwashed. This includes items requiring:
Customers must not include items that they know require a cleaning or drying process outside our standard service.
You must be 18 or over to book our service.
We take reasonable care when washing and drying your laundry, but we cannot guarantee the removal of every stain, mark or odour. Some stains may be permanent or may require specialist treatment. We will not knowingly use a treatment that we believe is likely to cause unreasonable damage to an item.
If something's gone wrong with your order, contact us at laundrytoday25@gmail.com or 0800 002 9446 as soon as possible so we can put it right. Where there is an issue with cleaning, damage or missing items, please provide details of the problem and, where possible, photographs or other information that may help us investigate.
We will investigate complaints fairly and, where appropriate, may offer a re-clean, correction, refund or other reasonable resolution.
By using our service, you agree to:
If we are unable to complete delivery because nobody is available, the delivery location is inaccessible, or we cannot otherwise complete delivery, we will make reasonable efforts to contact you and arrange an alternative delivery.
You will get one additional delivery attempt. We then charge a £20 redelivery fee after such time, and in the very unlikely event of unclaimed laundry, it will be discarded after 21 days.
We will not be responsible for delays caused by circumstances outside our reasonable control. These may include:
Where such circumstances occur, we will make reasonable efforts to keep you informed and minimise the effect on your booking.
Where a service is advertised as same-day, express or time-specific, the applicable collection and return times will be displayed during the booking process.
Same-day or express service means that we aim to complete the service within the stated timeframe. It does not mean that a particular minute of the day is guaranteed unless we have expressly agreed otherwise.
If circumstances outside our reasonable control prevent the advertised turnaround from being achieved, we will contact you and make reasonable efforts to complete the service as soon as possible.
We may update these terms from time to time. The version in force at the time you make a booking is the one that applies to that booking. Any updated version will be published on our website.
We process your personal information in accordance with our Privacy Policy. Our Privacy Policy explains what information we collect, why we collect it, how we use it and your rights.
These terms are governed by the law of England and Wales, and any disputes will be subject to the jurisdiction of the courts of England and Wales. Nothing in these terms affects any mandatory consumer rights that apply to you under applicable law.